Complaints | Music City Roofing Co

If something goes wrong

Music City Roofing Co is operated by ZT Direct LLC. If we did work for you and something about it is wrong, we want the first chance to make it right, and we want the complaint in the record either way. An audit culture does not fear a complaint file; it keeps one.

Step 1: Tell us, in writing

Email hello@musiccityroofingco.com or write through the estimate form with "complaint" in the message. State the address, the date of the work, and what went wrong. Written complaints get a written answer from the office, and the exchange goes into the property's audit file, where it stays.

Step 2: The outside routes, if we do not resolve it

• Better Business Bureau of Middle Tennessee, for mediation

and for the public record of how the business answers.

• Tennessee Board for Licensing Contractors, the state body

that licenses home improvement and roofing contractors in Tennessee, for complaints about contractor conduct.

• Tennessee Attorney General, Consumer Protection Division,

for complaints about deceptive practices by any Tennessee business.

Using an outside route costs nothing and changes nothing about our willingness to fix our own work. A complaint to a regulator is not a reason for this company to stop answering your calls.